Can I purchase individual extensions?
Absolutely. If you don’t see a package that fits your needs, or perhaps you’d like to add specific extension to your Vtiger CRM system, you can purchase individual extensions that meet your needs. Visit our extensions catalogue.
What happens if I do not renew my license?
License keys are subscription-based, but if you decide to cancel, you may still use the extension but you will not receive updates or support once the license key expires.
I completed my online order and received payment confirmation. When will I receive my license?
Online orders paid with Credit Card or PayPal are delivered immediately. Using Bank/Wire Transfer usually takes 2-5 days for a transferred amount
Can we transfer our license to another installation?
Yes, providing that the previous license is deactivated from no longer used installation. It is strongly required to deactivate the license before moving installation to another installation(different url) in order to avoid any license conflicts. After movement and repeated installation you can reactivate your license
What versions is my license valid for?
The version of vtigerCRM that your license is valid for is specified in your license certificate. To check your license details visit our Eshop
Where do I download a new version?
Please login into Eshop and visit the download page where you can download the latest version of our Extension
How do you deliver product licenses?
Software product licenses are delivered by Email. Each license certificate specifies the licensee, the licensed product and includes license keys that unlock the software. Shipment will take place after payment has been received:
Credit Card, PayPal: delivery immediately
Bank/Wire Transfer: It usually takes 2-5 days for a transferred amount
What additional services are available?
Our company offers all services related to vtiger CRM. We ensure vtiger CRM hosting, we also offer vtiger CRM support and of course custom programming.
I did not receive a license. Where is my license?
You can find license and software in Eshop. Let’s try to find out what happened.
– First, please check your payment confirmation to make sure that payment transaction for your order was completed
– If your payment went through successfully, check the email address specified in your order. If it is correct, there might be some discrepancy in your order and you should contact us to verify your order status. If your email address appears to be wrong, please contact us to edit your order details
– If you find out that your online payment failed, place another order or contact us for information on alternative payment options
How many times can I activate my license key on?
You can use a license on 2 installations at the same time (ONE productive and ONE develop Vtiger CRM installation). If you want to change the urlof installation, please deactivate license first.
What support options are available?
Buying our extension you have the right to support. Please note that every extension contains a certain number of credits (1C = 15 min support). Support in excess of credits is charged out by our price list
How does a customer get his/her license certificate when purchasing from a reseller?
We deliver immediately license key to our reseller and the reseller then forwards the certificate to the customer.
Can I use my license on 2 installations at the same time?
Yes, This license gives the holder right to install our Extensions on ONE productive vtiger CRM installationm and ONE develop vtiger CRM installation for unlimeted users
Can I have a trial version of your Extensions first?
We are sorry, but because of .php code, No. You can see our demo and check the functionality http://vtiger-demo.it-solutions4you.com before buy.
What happens if I don’t renew my subscription?
Your extension will continue working without problems, but you won’t get support or updates. With membership/subscription you will have access to latest versions of PDF Maker for all vtiger version 5.x, 6.x, 7.x (in future 8.x, and higher). One license key works for all version of vtiger. If you decide to upgrade your vtiger you can use your license key without purchasing new key.
How can i upgrade extensions to latest version ?
All our Vtiger CRM extensions are module compaltible. You can upgrade it like other extensions thru Modulemanager. For more info please visit folloving url
How can I chande My Password / Forgot Password ?
If you need help resetting your password, please use http://support.it-solutions4you.com link to reset it.
Does my license qualify for a free upgrade?
Yes, Licenses allows you free upgrades to all versions released during the subscription term. Our customers can download the latest verion for current version of vtiger CRM from our downloading page for free. We inform our customers about new version per Emial and in vtiger CRM forum